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Performance
review phrases working relationships
Do manners matter at work?
Should you really be expected to be
polite all the time, or can you bend the rules in the name of efficiency or
self-preservation?
When your boss calls and you're in
the middle of a meeting with a colleague, you answer it. It must be important –
after all, it's your boss! Never mind that your colleague and the meeting are
important too, it's your boss on the phone!
Or what about when you're running
behind? It's 3:50pm and the report you're preparing has to be out by 4:00pm
sharp. You print it off and the paper jams in the middle of your job. There's
no time to fix it so you resend the print job to another printer, but you don't
go back and sort it out once your report's delivered. Instead, you just leave
the jam for someone else to discover and fix. Sure, it's an inconvenience for
them, but it wasn't exactly your fault that the printer jammed, was it?
You know that behaviors like this
are rude. You wouldn't behave in this way outside of the office. So why do we
then allow ourselves to behave inconsiderately at work?
There is a definite double standard
when it comes to workplace manners. It's common to see people doing things at
work they wouldn't dream of doing in a social setting. But you can't allow
these behaviors to persist if you want to create and maintain a healthy work environment.
Disrespectful and discourteous
behavior makes members of your team unhappy, and damages the cohesion of your
team. It works against all of the efforts you make to motivate team members,
and thereby raise productivity. With this in mind, there is simply no excuse
for bad manners. Whether you are interacting with a person higher or lower on
the corporate hierarchy,
giving feedback, issuing instructions or exerting power; good manners are an
absolute necessity.
To make sure your workplace is free
of rude behavior requires a two-pronged approach:
·
Encouraging good manners.
·
Stamping out poor manners.
Encouraging
Good Manners
Most of the time when bad manners
surface at work it is unintentional. It's easy to get caught up in your own tasks
and projects. People's focus gets so narrow that they forget to consider the
impact that their words or actions will have on other people.
In an attempt to be efficient and
productive we take a few liberties with our manners at work. Perhaps, at one
time, we apologetically said, "I'm sorry, we have to stop the discussion
and move onto the next point." But now we blurt out, "Next!" or
"Let's get on with it, people!"
While the intention may be the
same, the degree of bluntness, or even rudeness, used nowadays is unacceptable
– at work or anywhere.
If good people are bruised by someone else's rudeness
once too often, you risk losing them. How long is it going to take to find an
equally good replacement, and bring them "up to speed"? How much is
this going to cost? And what opportunities will you have lost in the meantime?
When disrespectful conduct starts
surfacing throughout a company, or when it's used by executives or other key
people, it can become part of the organization's culture. Poor manners can be
quickly absorbed into cultural norms, especially when no one stands up and
demands courteous and polite behavior.
So what can you do if rudeness is
endemic within the culture of your organization?
·
In conjunction with your colleagues, focus on
the problem behaviors and create a list of the behaviors that are expected
within your team. Be specific so that people really understand what constitutes
good manners. Depending on where the problems lie, you may want to include
these items:
Email and Internet expectations.
Where people eat.
What people wear.
Meeting routines and etiquette.
Physical state of individual workstations.
Working in close quarters.
Communication style – tone, manner, language.
Use of supplies and equipment – common and co-workers' own.
Telephone manners.
·
Demonstrate all the appropriate behaviors in
your own actions, whatever your place in the corporate hierarchy. Acting as a
role model is one of the most effective means of reinforcing what is acceptable
and expected.
·
Until things improve, consider adding a
"Manners" heading to the agenda of your regular team meeting to
emphasize and entrench the importance of change.
·
Recognize people for demonstrating polite
behavior. Make a point of thanking people for turning off their cell phones before
entering a meeting, or making a new pot of coffee after taking the last cup.
·
Until things improve, consider adding a manners
category to your performance review process. This elevates manners to a core
competency level in your organization and underpins how important it is to
effective performance.
·
Useful
materials related to performance review phrases working relationships
•
http://performanceappraisal123.com/11-methods-for-performance-review
•
http://performanceappraisal123.com/300-free-phrases-for-performance-review