Performance review phrases improvement

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Performance review phrases improvement

If an employee needs improvement, you need to document that on her performance appraisal using phrases such as:

• Receives ongoing substandard customer satisfaction scores
• Does not manage customer expectations by explaining reasons for delays
• Has difficulty saying no or tactfully telling customers that they must wait their turn
• Refers too many customer queries to management for final resolution
• Has received numerous customer complaints for failing to follow up as promised
• Cannot yet demonstrate sufficient knowledge of company products
• Misses opportunities for cross-selling and overcoming initial objections
• Is unwilling to adapt his tone and personality to fit a particular caller’s style
• Argues and uses inflammatory language with customers
• Becomes frustrated when customers ask too many questions
• Displays sarcasm and alienates those looking for help
• Demonstrates condescending behavior when dealing with overly demanding callers
• Has little patience for customers with “dumb questions”

Useful materials related to performance review phrases improvement

• http://performanceappraisal123.com/11-methods-for-performance-review

• http://performanceappraisal123.com/300-free-phrases-for-performance-review