Performance review phrases listening

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Performance review phrases listening

Employee evaluations, also known as performance appraisals, provide employers and employees the opportunity for direct communication. Employers use evaluations to express opinions regarding the job performance of an employee, while employees use these opportunities to assess their role in an organization and evaluate their relationship with an employer. Employee evaluations in small businesses provide transparency and encourage employees while fostering healthy work relationships. These evaluations employ a very specific terminology designed to optimize the experience for both parties.

Using Language

Employee evaluation terminology uses very specific language. Resources such as Dummies.com stress the importance of using only positive and neutral terms in an employee evaluation. The use of negative terminology stresses things an employee does wrong, rather than highlighting things an employee does right, producing negative psychological effects that impact job performance. For instance, rather than telling an employee he "failed to meet a goal," evaluation theory encourages terminology such as "nearly reached a goal," which communicates the same message in an encouraging manner. Positive language also expresses respect for employees, important in fostering positive relationships.

Focusing on the Future

In her book "The Performance Appraisal Handbook," author Amy DelPo writes that all terminology used in an employee evaluation should refer to the future. If an employee performs excellently, an evaluation commends her efforts while stressing the importance of the continuation of that excellence. If an employee underperforms, employers stress the importance of doing a better job in the future, without exhaustively describing shortcomings. For instance, rather than stating "Employee A underperformed in Task X because of Factor Y," state "In the future, Employee A should focus more on Factor Y of Task X to optimize performance."

Specificity and Clarity

Several sources, including Dummies.com and online resource HR Careers, stress the importance of specificity in employee evaluation terminology. While the terminology of appraisal revolves around a core of generic phrases, using these phrases in direct connection to the work of an employee, while avoiding the use of vague descriptors such as "good" and "excellent," improves the value of an evaluation. It accomplishes this by informing the employee that the employer possesses familiarity with the employee's role and work within the business while giving an employee specific goals to work toward. A performance appraisal guide prepared by Peter L. Allen for Harvard Business School further stresses clarity and the avoidance of generic, meaningless human resources terms, which could fly right over the head of the average employee. Optimizing clarity entails simplicity and specificity.

Employee Evaluation Terms

Myriad phrases appear in the terminology of employee evaluations. Words that associate the quality and quantity of work include "accuracy," "thoughtfulness" and "productivity," while common words used with regard to communication and interpersonal skill include "cooperation," "persuasion," "listening," "empathy" and "teamwork." Dummies.com maintains a list of 42 common employee evaluation terms, among them "advancement," "initiative," "flexibility," "responsiveness," "accessibility," "decisiveness," "responsiveness" and "professionalism." In keeping with the tenets of specificity and clarity, employers should only use terms relevant to the job of the employee in question and eschew terms unfamiliar to that employee to avoid confusion.

Useful materials related to performance review phrases listening

• http://performanceappraisal123.com/11-methods-for-performance-review

• http://performanceappraisal123.com/300-free-phrases-for-performance-review