Positive Actions
Reflect on the employees job performance. Write down some key points on things they are doing well. For example, this could be showing up on time consistently, wearing business appropriate attire, greeting clients promptly, or taking effort to complete tasks before scheduled deadlines. Compliment at least three things the employee is doing correctly.Problem Areas
Everyone has areas that need improvement and direction. Management has the privileged of giving positive constructive criticism during a performance review. This guidance can help improve their career and professional interactions outside of the office. Not addressing these problems does not help improve the employee or their value within the company.Negative Statements
Look the employee in the eye and directly address their performance. For example, let's discuss the unfinished quarterly statement that was turned in late, and see why in the past month tardiness has increased. Make the statements specific. Try to have supporting documentation so they can see the document in question.Outside Factors
Ask the employee if there are any extenuating circumstances surrounding any dramatic changes in behavior or performance. There may have been a death in the family, recent divorce, personal illness, or the family may have lost their home due to foreclosure. Keep in mind that they are not obligated to share this information, but opening the conversation may help improve their work performance.Action Plan
Tell the employee exactly what they can do to improve their job performance. Be extremely specific so there is no confusion later. Reinforce the desired changes by having them sign a statement that reflects the review discussion.Pointing out an employee's weakness or undesired behavior is not easy. Pointing out three things that they are doing correctly before the negative statements helps to lessen the sting. Work with the employee to see what changes need to take place to improve job performance quickly. Use these sample phrases for a negative performance review.
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